FAQ

Frequently Asked Questions

1. How long does delivery take?
Orders are usually delivered within 3 to 5 working days across India. Delivery time may vary based on location and courier serviceability.

2. Do you offer free shipping?
Yes. We provide free shipping across India unless mentioned otherwise on the product page.

3. What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, and Cash on Delivery for selected pin codes.

4. Can I cancel my order after placing it?
Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.

5. What is your return policy?
Returns are accepted only for wrong or defective products and must be requested within 3 days of delivery with a complete unboxing video.

6. Is an unboxing video mandatory for returns or exchanges?
Yes. A clear and complete unboxing video is required to approve any return or exchange request.

7. When will I receive my refund?
Approved refunds are processed to the original payment method within 8 to 15 working days after inspection.

8. What should I do if I receive a damaged or wrong product?
Contact our support team within 24 hours of delivery with your order number and unboxing video.

9. Do you deliver across India?
Yes. We ship to all serviceable pin codes across India.

10. How can I contact customer support?
You can reach us via email or WhatsApp during support hours. Sharing your order number helps us assist you faster.